
My experiences with North Face in the USA & New Zealand have been brilliant, they foxing damaged tents on a number of occasions for free. Our Trailhead 8 failed at ome of the poles this summer with the fabric ripping. I emailed North Face Europe about it and when I got no response I contacted North Face USA who said I should deal with Europe and forwarded the email to North Face in Italy. I never heard form them.
I brought the tent into
Altitide in Waterford who could not have been more helpful. Eamon explained to me that the European North Face was a completely different company than in the states. Eamon ended up pressuring them every day for a week to open a repair for my tent and duly got it sent away and I have it back no perfectly repaired.